Privacy Policy

1. Data Controller

FFGR — Fédération Française de la Grande Remise (SIRET 924671902), FFGR China division. Contact: contact@ffgr.io · WhatsApp: +33 7 43 46 14 91.

2. Data We Collect

We collect only data necessary to deliver our services: name, contact details (email, phone, WhatsApp), booking information (dates, itineraries, preferences), and anonymous navigation data (via analytics cookies with prior consent).

3. Purposes of Processing

• Booking fulfilment and management
• Communication regarding your requests
• Service improvement
• Legal compliance and security

4. Legal Basis

Processing is based on: contract performance (bookings), our legitimate interest (service improvement), and your consent (marketing communications, analytics cookies).

5. Data Retention

Booking data is retained for 5 years from the last service. Prospecting data is deleted after 3 years of inactivity. You may request deletion at any time.

6. Your Rights

Under GDPR, you have rights of access, rectification, erasure, portability, objection and restriction. To exercise these rights, contact us at contact@ffgr.io. You may also lodge a complaint with your local supervisory authority (e.g. CNIL at cnil.fr).

7. Cookies

This site uses functional cookies (necessary for operation) and analytics cookies (audience measurement). Analytics cookies are only placed with your consent. You may manage your preferences at any time.

8. Confidentiality & Discretion

FFGR China applies a total discretion policy regarding client identity. No personal information is shared with third parties for commercial purposes. All our service providers are bound by non-disclosure agreements (NDA).